Sold as the holy grail of operations analytics, process mining has produced an avalanche of dashboards and very little EBITDA. The technology is sound — but most deployments confuse insight generation with value capture.
Three patterns that work
- Pre-RPA discovery. Mining the highest-volume back-office processes to surface automation candidates with hard payback.
- Working-capital programs. Order-to-cash and procure-to-pay mining to attack DSO and DPO.
- Compliance evidencing. Continuous controls monitoring for SOX and audit programs.
Why most deployments fail
They stop at the visualization. Without an operating cadence to convert insight into action — with accountable owners and tracked savings — process mining becomes expensive shelf-ware.